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CONTACT: SCOTT HAUSER
100 Old Public Library
Iowa City IA 52242
(319) 384-0007; fax (319) 384-0024
e-mail: scott-hauser@uiowa.edu

Release: Immediate

Consultant leads business seminar on customer service at UI Oct. 10

IOWA CITY, Iowa -- An author and international business consultant who specializes in managing quality will lead a half-day seminar Friday, Oct. 10 as part of the "Inc. Magazine Executive Seminar" series at the University of Iowa.

Keith Bailey, a Sausalito, Calif.-based consultant, will lead "Keeping the Human Connection: Quality Service in the Age of Technology" from 8 a.m. to noon in the Terrace Room of the Iowa Memorial Union. Registration is from 8 a.m. to 9 a.m.

The registration fee is $99. For additional people from the same company, the fee is $79 per person.

The seminar is presented by the John Pappajohn Entrepreneurial Center and the Small Business Development Center of the UI College of Business Administration with support from Hills Bank and Trust Co.

"Keeping the Human Connection" will address how managers can maintain quality service for their customers in an age of email, voice mail, and other rapid technological change.

For more information, contact Paula McMartin, John Pappajohn Entrepreneurial Center, phone: (319) 335-0260; fax: (319) 353-2445; email: paula-mcmartin@uiowa.edu

9/29/97